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  "api": "yes",
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  "author": "Ayuntamiento de Madrid",
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  "author": "Ayuntamiento de Madrid",
            
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  "author_email": "dgtransparenciayc@madrid.es",
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      "name": "Direcci\u00f3n General de Transparencia y Calidad",
            
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      "type": 
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      "type": 
            
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/publications.europa.eu/resource/authority/organization-type/COU_MUN",
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/publications.europa.eu/resource/authority/organization-type/COU_MUN",
            
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"http://datos.gob.es/recurso/sector-publico/org/Organismo/L01280796",
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"http://datos.gob.es/recurso/sector-publico/org/Organismo/L01280796",
            
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  "dataset_type": "iam",
            
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  "dcat_type": 
            
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//publications.europa.eu/resource/authority/dataset-type/STATISTICAL",
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//publications.europa.eu/resource/authority/dataset-type/STATISTICAL",
            
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  "groups": [
            
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    {
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    {
            
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      "description": "Conjuntos de Datos asociados a la tem\u00e1tica 
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      "description": "Conjuntos de Datos asociados a la tem\u00e1tica 
            
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Sector p\u00fablico",
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Sector p\u00fablico",
            
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      "display_name": "Sector p\u00fablico",
            
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      "name": "sector-publico",
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      "title": "Sector p\u00fablico"
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      "title": "Sector p\u00fablico"
            
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  "issued": "2016-09-28T00:00:00.000000",
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  "issued": "2016-09-28T00:00:00.000000",
            
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  "language": 
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  "language": 
            
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"https://publications.europa.eu/resource/authority/language/SPA",
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  "license_title": "Creative Commons Attribution 4.0 International (CC 
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  "license_title": "Creative Commons Attribution 4.0 International (CC 
            
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BY 4.0)",
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BY 4.0)",
            
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  "license_url": 
            
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"https://creativecommons.org/licenses/by/4.0/legalcode.es",
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"https://creativecommons.org/licenses/by/4.0/legalcode.es",
            
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  "maintainer": "Ayuntamiento de Madrid",
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  "maintainer": "Ayuntamiento de Madrid",
            
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  "maintainer_email": "dgtransparenciayc@madrid.es",
            
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  "metadata_modified": "2025-11-26T00:00:00",
            
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  "modified": "2025-11-26T00:00:00.000000",
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  "modified": "2025-11-26T00:00:00.000000",
            
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  "name": "300044-0-syrg-syrt",
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  "name": "300044-0-syrg-syrt",
            
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  "notes": "A continuaci\u00f3n se presentan cuatro conjuntos de 
63
  "notes": "A continuaci\u00f3n se presentan cuatro conjuntos de 
            
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datos, que provienen de las sugerencias, reclamaciones y 
64
datos, que provienen de las sugerencias, reclamaciones y 
            
65
felicitaciones (SYR) sobre los servicios p\u00fablicos municipales y 
65
felicitaciones (SYR) sobre los servicios p\u00fablicos municipales y 
            
66
otras actuaciones del Ayuntamiento, que han sido transmitidas, por los 
66
otras actuaciones del Ayuntamiento, que han sido transmitidas, por los 
            
67
diferentes canales que proporciona para ello, el telem\u00e1tico 
67
diferentes canales que proporciona para ello, el telem\u00e1tico 
            
68
(p\u00e1gina web o internet m\u00f3vil), el telef\u00f3nico (010- 
68
(p\u00e1gina web o internet m\u00f3vil), el telef\u00f3nico (010- 
            
69
L\u00ednea Madrid) o el presencial en cualquiera de las oficinas de 
69
L\u00ednea Madrid) o el presencial en cualquiera de las oficinas de 
            
70
atenci\u00f3n a la ciudadan\u00eda, oficinas de atenci\u00f3n integral 
70
atenci\u00f3n a la ciudadan\u00eda, oficinas de atenci\u00f3n integral 
            
71
al contribuyente y otras oficinas de registro municipales, 
71
al contribuyente y otras oficinas de registro municipales, 
            
72
tambi\u00e9n se reciben por correo postal.\r\n\r\nLas sugerencias y 
72
tambi\u00e9n se reciben por correo postal.\r\n\r\nLas sugerencias y 
            
73
reclamaciones se clasifican en dos grandes grupos con tramitaci\u00f3n 
73
reclamaciones se clasifican en dos grandes grupos con tramitaci\u00f3n 
            
74
diferenciada: \u201cSYR tributarias\u201d (SYRT), cuyo objeto son 
74
diferenciada: \u201cSYR tributarias\u201d (SYRT), cuyo objeto son 
            
75
cuestiones relacionadas con tributos y precios p\u00fablicos y SYR 
75
cuestiones relacionadas con tributos y precios p\u00fablicos y SYR 
            
76
generales (SYRG), que se refieren a todas las dem\u00e1s 
76
generales (SYRG), que se refieren a todas las dem\u00e1s 
            
77
materias.\r\n\r\nEn ambos casos hay dos ficheros, uno recoge las 
77
materias.\r\n\r\nEn ambos casos hay dos ficheros, uno recoge las 
            
78
solicitudes recibidas en un periodo de tiempo y el otro recoge las 
78
solicitudes recibidas en un periodo de tiempo y el otro recoge las 
            
79
resueltas en el mismo periodo, con independencia de la fecha de 
79
resueltas en el mismo periodo, con independencia de la fecha de 
            
80
apertura.\r\n\r\nLa descripci\u00f3n detallada del contenido de los 
80
apertura.\r\n\r\nLa descripci\u00f3n detallada del contenido de los 
            
81
ficheros y la documentaci\u00f3n de los mismos se puede consultar en 
81
ficheros y la documentaci\u00f3n de los mismos se puede consultar en 
            
82
el enlace de \"Documentaci\u00f3n asociada\".\r\n\r\n**AVISO:** A 
82
el enlace de \"Documentaci\u00f3n asociada\".\r\n\r\n**AVISO:** A 
            
83
partir de octubre de 2022, esta informaci\u00f3n se pone a 
83
partir de octubre de 2022, esta informaci\u00f3n se pone a 
            
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disposici\u00f3n en los siguientes formatos: CSV, JSON y XML. 
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disposici\u00f3n en los siguientes formatos: CSV, JSON y XML. 
            
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\r\n\r\nPuedes encontrar m\u00e1s informaci\u00f3n sobre estos datos 
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\r\n\r\nPuedes encontrar m\u00e1s informaci\u00f3n sobre estos datos 
            
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en el [Portal de transparencia > Sugerencias y 
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en el [Portal de transparencia > Sugerencias y 
            
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0001d4a900aRCRD&vgnextchannel=1325606153bcd510VgnVCM1000001d4a900aRCRD 
            
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\"Enlace externo en nueva ventana: Acceso a la secci\u00f3n de 
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\"Enlace externo en nueva ventana: Acceso a la secci\u00f3n de 
            
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sugerencias y reclamaciones del Portal de transparencia del 
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sugerencias y reclamaciones del Portal de transparencia del 
            
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Ayuntamiento de Madrid\").\r\n\r\nA trav\u00e9s del Portal de 
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Ayuntamiento de Madrid\").\r\n\r\nA trav\u00e9s del Portal de 
            
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Visualizaciones \"[Visualiza Madrid con Datos 
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Visualizaciones \"[Visualiza Madrid con Datos 
            
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Abiertos\"](https://visualizadatos.madrid.es/ \"Enlace externo en 
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Abiertos\"](https://visualizadatos.madrid.es/ \"Enlace externo en 
            
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nueva ventana: Acceso al portal de visualizaciones del Ayuntamiento de 
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nueva ventana: Acceso al portal de visualizaciones del Ayuntamiento de 
            
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Madrid\"), el Ayuntamiento de Madrid pone a tu disposici\u00f3n una 
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Madrid\"), el Ayuntamiento de Madrid pone a tu disposici\u00f3n una 
            
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visualizaci\u00f3n realizada con datos abiertos de Sugerencias y 
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visualizaci\u00f3n realizada con datos abiertos de Sugerencias y 
            
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\"Enlace externo en nueva ventana: \")\r\n\r\n[Acceder a la 
            
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visualizaci\u00f3n de Sugerencias y 
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visualizaci\u00f3n de Sugerencias y 
            
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Y2IiwidCI6ImI0NTMyYWE2LTE4OTUtNDk2NC1iOWMwLTIyYjE0NDQ0MjcxYiIsImMiOjl9 
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del gobierno municipal e impulsar el desarrollo de herramientas 
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del gobierno municipal e impulsar el desarrollo de herramientas 
            
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creativas para atraer y servir a la ciudadan\u00ed\u00ada.",
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136
generales). Desde 2023. SYRG (Sugerencias y Reclamaciones Generales). 
            
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Recibidas",
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Recibidas",
            
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